About Concierge: Revolutionising the Website Experience

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1.0 Intro

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At Concierge, we believe that every website should engage, inform, and convert.

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In today’s digital world, businesses rely heavily on chatbots to connect with visitors. Yet, many of these bots feel disconnected—hidden in obscure corners of websites, difficult to customise, and too passive to drive meaningful interactions. Websites shouldn’t feel like labyrinths where visitors struggle to find what they need or wait for slow customer support.

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Enter Concierge: The chatbot that is designed to greet you upon your visit, present itself front and centre, prompt and command use, and engage visitors from the moment they arrive until they are ready to convert. This is the future of website experiences.

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2.0 Our Vision

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At Concierge, our mission is to give all websites the tools to engage and convert visitors effortlessly with our fully customisable front-and-centre AI chatbots that you can create and embed in under 10 minutes.

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What Sets Us Apart

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• Your Brand, Your Voice: Concierge chatbots mirror your business’s tone, style, and visual identity for a unified experience
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• Conversion-First Design: We prioritise sales and engagement—not just passive customer support
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• Speed and Simplicity: Train, customise, and launch a chatbot without technical hassles.
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In short, we make sure your website speaks in a way that resonates with visitors and drives results.

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3.0 The Idea

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The idea for Concierge was born out of frustration shared by our co-founders—experts in AI, product design, and business strategy. Despite working with advanced AI technologies, they noticed a glaring gap: chatbots were either hidden in a dark corner of the website, or too clunky to create meaningful engagement.

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Why have such powerful technology, and not have it be the main website communication medium?

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4.0 The Founders

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• Dr. Michael Kollo – Co-founder, AI Strategist
  Michael is an AI expert with a knack for translating complex research into practical solutions. He ensures Concierge stays ahead of the curve while bridging the gap between cutting-edge tech and real-world business needs.
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• Reza Maghami – Co-founder, Lead Developer
  Reza is a hands-on software developer who’s passionate about solving problems through fast iteration. He focuses on turning ideas into functional products, always tweaking and improving based on user feedback.
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• Toby Edwin – Co-founder, Design & UX Lead
  Toby is a young yet seasoned business and design leader with a knack for blending beautiful design and functionality. He brings a strategic edge to product design and user experience, focusing on simplicity and seamless user flow.

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5.0 The Core Values

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• Customer-First Mindset: We build solutions that meet real user needs—not just market trends.
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• Agility: Rapid development and improvement based on customer feedback keep us ahead of the curve.
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• Authenticity: Every chatbot is designed to reflect the personality and voice of the client’s brand.
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• Innovation-Driven: We push boundaries to make website conversations smarter, faster, and more engaging.

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6.0 The Vision of the Future

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We see a future where websites are more than static pages—they become conversation hubs, personalised and responsive to every visitor’s intent. We believe websites should reflect the personality of the brands behind them, and we’re committed to building tools that make that possible.

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Our goal is not just to sell software but to change how businesses interact with their customers online. We want to create experiences that are effortless, intuitive, and deeply personal—because every visitor interaction counts.

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Toby Edwin

Co-founder, Concierge

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